Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
- If you have received damaged product or the wrong item, please mail us at email@example.com with your order number and couple of pictures of the material within 7 Days of delivery.
- We will try and replace the product as soon as possible or issue a full refund if you wish to.
- At craftydeer each product is quality checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we refund the full cash amount.
- Sale of clearance sale items as defined are final and will not be exchanged.
Do not like the product / Product not as per the picture shown:
- We understand that in some cases that you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. However, we do have a flat 7 Day exchange/return policy in such cases. It is applicable in case of non-sale items. Items which have reduced selling price are considered as sale items and which are sold at full price are considered non-sale items.
- Please mail at firstname.lastname@example.org with order number and reason for return.
- We will get back to you with return packing slip and pickup arrangements in 24-48 hours. (if the pickup is not available at your pin code then please send the package back to us and we will reimburse up to INR 100/- as the courier charges)
- When we received your courier we transfer your amount in 2-3 day in Bank transfer/Google Pay/Phone Pay/Wallet.
- As soon as we receive the product in our warehouse you will get store credit which can be used to purchase anything else from the website.
- Store credit is valid for lifetime. There is no expiry.
- We do add almost 100+ designs daily so we are sure that you will be able to find a suitable item from our ever-increasing collection.
- Cash refund is given only in case of damaged product.
- Sale of clearance sale items are final and will not be exchanged.
How to Cancel Order ?
- if customer want to cancel then customer inform to our contact number and email id and after 15 to 20 min after cancel the order and customer received the mail and text message.
craftydeer Address :
G-1082,Radhika Optima, Satellite Rd, Mota Varachha, Surat, Gujarat 394101
MO : +91 9043472343